Delivery Information
UK Shipping
Free Royal Mail Tracked 48 standard delivery on all UK orders (order before 1pm, allow 2 working days for delivery)
Royal Mail Tracked 24 is our next day service £3.95 Express (order before 1pm, allow 1 working day for delivery, no delivery Sundays)
Please allow an extra working day at busy times such as bank holidays, Black Friday or Christmas time.
Pre-Order Delivery Information
IMPORTANT - If your order contains multiple items, all of these items will be sent together when the pre order items arrive with us. If you need in-stock items sooner, you will need to make a separate order.
Customer orders will be sent in date order. Due to high demand we cannot estimate exactly when your order will be sent.
Pre-Orders will be sent Royal Mail Tracked 48 service unless otherwise specified. When your order is on the way your tracking information will be sent by email. If you have not received an update it means your order has not yet left our warehouse. Please rest assured it is in the queue and will be sent asap.
Unfortunately we are not able to bump orders up the list because we are working as efficiently as possible with our fulfilment systems so everyone gets their order as quickly as possible.
If you have not received a tracking update 5 working days after the dispatch dates provided please contact us for a follow up. We kindly ask that during this very busy time you allow us this extra time before contacting us to reduce administration which slows our fulfilment services.
International Shipping
We are excited to now be able to provide shipping to the Republic of Ireland!
To make this feasible the maximum order value is 150 EUR and maximum parcel weight is 2kg. If the value or weight of the items you require reaches more than this you will need to separate the items across multiple orders. We have done it this way to ensure there are no costly surprises to our customers and everything is included when you checkout with us.
Rest of EU - We are still looking into expanding the business to provide a localised service for other European countries and the Rest of World in the future but unfortunately we do not know when this will be available.
Rates below are a guide, accurate prices will be calculated automatically at checkout based on weight of items.
Please note we do not cover any postage costs in relation to returns or exchanges on non-UK orders.
Examples orders for shipping rates below:
Race vest and 2 x soft flasks = Under 1kg
Poles and a first aid kit = Under 1kg
Poles and a race vest - depends if you choose carbon or aluminium poles!
Under 1kg | Over 1kg | |
---|---|---|
United States (USD $) | $39 | $49 |
Canada (CAD $) | $40 | $47 |
Australia (AUD $) | $47 | $66 |
New Zealand (NZD $) | $51 | $71 |
Rest of World (USD $) | $32 | $37 |
Dispatch Time
We pick and pack your order quickly and aim to get all items on their way to you the same day if ordered before 1pm.
Please note busy times may extend delivery by a day.
If, in the unlikely event, there is a delay with your order we will contact you to explain the situation, you may at this stage want to:-
a) Cancel your order.
b) Select alternative products.
c) Continue with your order which we will dispatch as soon as the stock is available.
Whilst we make every effort to fulfill every order promptly we are not liable for any failure to deliver, or delay in delivering items you have ordered due to reasons beyond our control.