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Harrier Race Vests and Carbon Poles purchased from us are guaranteed against manufacturing defects for 1 year from the date of purchase. Unless otherwise stated. All other items purchased from Harrier Trail Running Ltd. are guaranteed against manufacturing defects for a period of 30 days from the date of purchase, unless otherwise stated.
If a manufacturing defect is found we will be happy to repair or replace your product and we’ll cover all delivery charges.
How to claim
Please do not return products to us unless we have asked you to do so. In the first instance please contact us to discuss the problem via email.
We might just need a photograph of the product, or we might ask you to carefully pack the item and return it to us, in which case we will provide a returns label.
We will need proof of purchase (a receipt or your email order confirmation). If products are deemed to be faulty we will repair or replace the product under the terms of our guarantee to you.
Our guarantee does not affect your statutory rights.
A manufacturing defect is defined as any fault in the product’s materials or workmanship, which is present at time of purchase or develops after normal use.
Damages caused as a result of the following conditions are not classed as manufacturing defects, and will not be covered by our guarantee:
Acceptable (normal) wear and tear for trail running equipment damage caused by abuse of negligence.
We will not guarantee products which:
Have not been used or maintained in accordance with the use and care instructions
Has been modified or repaired by anyone other than Harrier Trail Running Ltd
Were purchased as pre-owned, refurbished or sold as seen
Were purchased via an unauthorised reseller
If you have a query about any of our products please contact us to discuss the problem, we are here to help.