What do you mean by "imperfect"?
By "imperfect" we mean these items could not be sold as new but are near to perfect and can still perform their core function to a high standard.
Some of the imperfections you might expect from our Lomond jacket range are; worn during a photoshoot, used as a demo at shows & events, small marks, stitching inconsistencies or broken zips.
Are the imperfections indicated on the product page?
Yes, every item listed has a detailed picture showing the imperfection and it's location.
Why are you selling imperfect items?
We are listing imperfect items with the aim to reduce waste by giving these items a second chance. Beyond sustainability, we hope the imperfect collection increases accessibility to high quality kit, supporting our belief that Trail Running is for everybody.
Can I combine imperfect item purchases with other promotions or discounts?
Due to the nature of imperfect items and their already great value, promotions or discounts will not apply to these products.
Can I return or exchange imperfect items?
Imperfect items can be returned for a refund of their purchase price within 30 days of the delivered date. They must be returned in the same condition in which they were purchased to remain eligible for a refund so ensure to try the item at home before venturing out on the trails.
Do imperfect items still come with a warranty?
After 30 days, returns will only be considered if the item develops a functional defect not disclosed at the time of purchase. This warranty lasts 365 days from the delivered date. All warranty claims on imperfect items will be resolved with a refund of their purchase price.