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Welcome to Harrier Customer Support!
How do I make a return or exchange?
For UK returns, simply visit our free portal, where you can select to exchange your item(s), or request a refund.
Click here to be taken to the returns portal
Once complete, you will receive an email containing a Royal Mail link, to generate your free postage label. Items being returned need to be unused, and in resalable condition, with the original packaging.
Once back with us, we process your return within 5 working days (Monday to Friday), and send your new item on next day delivery.
I am between sizes/unsure what size to order, what should I do?
If you are unsure on sizing, please visit our size charts page. Not only do we have the clear measurement chart, but further down we have images of actual people in all our sizes, so you can see how these may relate to your body size/type.
Click here to see all of our clear measurement charts
If you are between sizes for vests, we recommend women size down to accommodate a slimmer rib cage, and men size up to accommodate a broader
shoulder width.
If you are still unsure, order both sizes to try at home and compare. You can return whichever you don’t want back to us via the returns portal, for
a refund.
The item I want isn’t in stock, when is it back?
From time to time, some of our lovely products may go out of stock.
When this happens, we will provide all the information we have about the products return on the out of stock section of the help centre. As well as this, we will also alert customers on our mailing list when they arrive back in stock (hint hint... sign up to the newsletter!).
For all available information on arrival dates, please visit;
Stock Alerts
To sign up to the newsletter visit the footer of our website here;
Harrier Homepage
Reporting a faulty item for refund or replacement
All our products are covered by a 365-day warranty, against manufacturing defects. In the unfortunate event your item develops an issue, please visit our returns portal. Here you can register the problem, with images, and we can we arrange the best course of action to resolve this for you.
Click here to be taken to the returns portal
My poles don’t seem to stay connected, what is happening?
Our Z Poles have a draw down section within the handle, which contains our silver tension button. This needs fully extending to secure your poles.
Please visit the link below, relevant to your poles, to watch our setup video.
Helvellyn Adjustable
Click here to watch the video
Helvellyn Pros
Click here to watch the video
Catbells
Click here to watch the video
We pride ourselves on fast and friendly customer service. Maya, our Customer Service Extraordinaire aims to reply within 1 working day, but during busy periods this may be slightly longer.
The customer service desk is open 5am - 8am & 2pm - 4pm Monday to Friday. We are closed weekends and UK national holidays.
Please email us on:
support@harrierrunfree.co.uk
